Refund Policy

Thank you for purchasing a digital program from Up’n’Up Physio.

Our products are digital educational resources delivered electronically after purchase. Please read this policy carefully before completing your order.

Digital Products

All products sold through our online store are digital products. No physical item will be shipped.

After successful payment, you will receive access to your purchased digital program electronically.

Refunds

Due to the digital nature of our products and the immediate access provided after purchase, purchases are generally non-refundable once the digital content has been accessed or downloaded, except where required by applicable law.

We encourage you to carefully review the product description, language and program information before completing your purchase.

Problems With Your Download

We want you to receive exactly what you purchased.

If you:

cannot access or download your file,
receive the wrong file,
receive a damaged or unreadable file, or
experience another technical problem with your purchase,

please contact us at upnupphysio@gmail.com. We will make reasonable efforts to resolve the issue and provide access to the correct product.

Health & Medical Disclaimer

Our digital programs are intended for general educational and wellness purposes and are not a substitute for an individual physiotherapy assessment, medical diagnosis or personalized treatment.

Exercises may not be appropriate for every individual or medical condition. If you have an injury, significant or persistent pain, neurological symptoms, a diagnosed medical condition, are recovering from surgery, or are unsure whether an exercise is appropriate for you, please consult an appropriate healthcare professional before beginning the program.

Stop an exercise and seek appropriate professional advice if you experience significant pain or concerning symptoms.